The Perfect Fit USA appreciates and respects all of our customers. Below are just a few examples of what our customers have to say about us.
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Brian, Thank you.
I haven’t told you yet, I was going to wait until we are open for business, but I am going to tell you now – “Brian, you have done a great job for us”. Your professional guidance has been a tremendous help in our c-store design. I truly appreciate your willingness to be at the meetings, work with Arch, work with the architect, work with the General Contractor, and ultimately work with Wayne and myself.
Thank you for caring about how the whole c-store will look. You have been very professional from day one all the way up to where we are today, Tuesday, October 19th. – Thank you.
We still have more work to do – the final touches, which are very important, so I am sure we still will need some more of your help, but I expect us to be open to the public early next week.
From the whole Dykstra team – “Thank you”.
Lenny Dykstra
Owner – Lenny Dykstra’s Union 76 – T&L Development
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Brian, you’ve been “our rock”. We would not have been able to get this far without your expertise or guidance. Remember, we started working with you in 2004 when we were first forming our concept, and every step has been a pleasure. Never once did we feel as though our questions were misdirected, or unworkable. You found the answers and helped us figure out how to make our vision a reality. We contacted many suppliers in our area, on the web, and around the country…none compared in service or price. There is no other designer or supplier we would use, in the present or the future.
Thank you Brian, we couldn’t have gotten here without you!
The 2nd equipment package has arrived and is great. It will make life easier. I still don’t understand how you make money on the deal as you are consistently less expensive than everyone else and that includes shipping costs!
Nick and Terrie DeLuca
Owners
DeLuca Gelato
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Hi Brian,
We have received your price increase documentation. I can understand this pricing change because you warned us.
It was not necessary to attached a copy of the manufacturer’s list price increase effective 1/1/12. I didn’t think you are trying to take advantage of me. During all these months exchanging about our business we learned that you and The Perfect Fit USA are people we can trust and you have all our trust.
Send me the invoice by e mail and we’ll send you a check by mail the same day.
Wish us luck. We open next week and the store is beautiful.
Thank you so very much.
Christophe Pillet
Owner
Delice Paradise French and International Cuisine
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Brian,
First of all, thank so much for being so patient and able to make all the changes so diligent. Even though, I realized one thing very important that the kitchen ended wall by floor mop sink needs to move up about 4 feet because that the walkway to the back door. In this case the front area will advance another 4?. I would appreciate if you could make the changes.
Thanks for all the pictures! It looks nice and you were one of the few people which I talked with that were very open and sincere since our first conversation. I truly appreciate that. Being in the hospitality business for so many years I have encountered people with all type of personality but you are one of a kind. A big thank you!
Ciao,
Luiz C. Olivera
Owner
Samblatte Torrefazione, LLC
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There are a few people that you can recommend with confidence; and Brian you are such a person. If you’re Brian’s customer, he’ll take care of you. That is how I feel about you and your company The Perfect Fit.
You have the type of business and personal ethics we can count on. You’re genuinely concerned about your customers, friends, and business acquaintances. You’ve provided us invaluable help in developing our layout plans and worked with us to modify them until they satisfied both ours and our franchisee’s needs. You’ve consistently given us sound advice regarding products and what they can do, but most importantly, you acknowledged when the product was not the right fit for us and our business. This is why I have enjoyed working with you and Deb for the last two years. I trust The Perfect Fit and we look forward to recommending your services to any inquiries.
Terry Hoard
Director Of Operations
Angel’s
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Brian,
Yes, please ship those other items ASAP as we open next week. I don’t know why we didn’t order them from you in the first place!
We all want to take this opportunity to thank you for all your help. We got “real lucky” finding you. The store looks beautiful and the equipment is astounding. How do you do it? We’ll be talking soon about another project we’re planning in Houston.
Again, Thank you.
Ryan Cicero
Director
Aroma’s Eatery and French Italian Bakery
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Hey Brian,
We are opening march 26
You did a great job in helping me. Of all the people I worked with on this project, you were the most honest and knowledgeable. Your floorplan assistance and equipment recommendations were perfect for what we had envisioned. Thank you for continuing to help and support us after the equipment has been delivered and paid for. When I open the next shop, you’re in charge from day one. I can trust you completely.
Marie Doyle
Owner
610 Coffee House
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Brian, we would like thank you by writing a glowing endorsement for you and your company!! Mistakes can be made and we all make them. When you find yourself in trouble, an important test of a supplier’s value is “what they do to help you correct the problem“.
Over a period of nine months we struggled with a malfunctioning gelato machine that we had purchased new through your company. Instead of contacting you we relied on the local Taylor service/distributor to find and correct the problem(s). They were unsuccessful and the fact is we had become very concerned about their negative attitude towards our complaints and the value of our business. They tried to blame us for their inadequacies and then tried to up sell us into a larger machine at 3 times the cost! The fact was the machine either was not repaired or could not be repaired.
We contacted you and it was you that made things happen. We will be ever grateful for your trust in us. Due to a lot of time spent on your part and defending us to the Taylor management you succeeded to have the old “lemon” machine removed and replaced with a brand new identical model at zero cost to us. Thankfully the new machine has been a pleasant surprise and exactly what you had promised when we ordered the original machine. Thanks again for your service and we look forward to doing business with you in the future. We will certainly refer any colleagues to your site as well. Hopefully you will communicate this to the Taylor officials you convinced to approve the replacement and we hope they will remedy the issues that exist with their associates in Boston!
Thanks for everything.
John and Rosie Martone
Owner
Figaro’s Boston Deli
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Brian is extremely professional and was very helpful in getting me up and running. The best part is his “service after the sale” which is usually the true test of a company’s worth. I would highly recommend Mr. Morris and The Perfect Fit to anyone.
That’s why I stick with you or, at least one of the MANY reasons! You’re the best!
Brian Dourtry
Owner
Plaza Shell
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Thanks so much for your advice on the layout of our gelato shop. Since I have never been in the food business before, your help was invaluable. I enjoyed doing business with you in general. I felt that you were always fair and honest and worked to get us the best deal on our equipment. If I were to expand, I would definitely call you. Thanks again.
Gregg Oberlin
Owner
Franchesco’s Gelateria
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Your assistance and expertise was invaluable in supplying the right equipment at a fair price for our first store in this region. As we are currently adding new stores, I am pleased to inform you that your company has again been selected to supply our equipment.
We accepted bids and propositions from several companies. Your company’s equipment recommendations best fit our budget after adding together all applicable costs.
Our decision to contract your services, however, was also weighed by the benefits we gained while working with you in the past. You consistently follow through with your commitments and when problems arise as they will you are quickly armed with the solution.
We look forward to continuing our mutually beneficial business relationship.
Richard Bragiel
Regional Franchise Director
Al’s Hot Dogs
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That ship date is perfect!!! Thanks!! Here attach is the invoice signed by me… The Gelato Case is very nice, thanks again. Brian, I believe we are going to do a lot of business together… We have 4 restaurants, and we are pretty close to secure a new location for our 5fth restaurant… and with the service and prices that you have I will contact you with all our needs for the next one….
Arturo Calderon
CEO & Founder
XXXXXX
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Thank you Brian! I have to say the one thing I really appreciate is your honesty. Many people would try to sell me crap I do not need. Because of it you will have me as a customer for a long time to come.
Anthony Apicella
Owner
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Deb,
Yes, the other case arrived today. Thanks for following up.
I just want to tell you and Brian how much we appreciate your assistance. In the past as I contacted other companies, they only wanted to sell me what would solve their needs, not mine. Thankfully, we found The Perfect Fit. Your knowledge and expertise has helped us to meet our business plan without over buying and by introducing your ideas that we hadn’t previously considered.
We look forward to growing together.
Glenn D’Ascenzo
Owner
D’Ascenzo Gelato
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Thank you very much for all your help – We wouldn’t have been able to put it all together by ourselves. We’re so thankful that we put our trust in you and your services. Wish us well.
Stella Filmus
Owner
La Boheme Cafe & Patisserie
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